Returns & Exchanges

At Oasis, we strive for complete satisfaction with every harvest delivered to your door. Due to the perishable nature of our products, we offer a 24-hour freshness guarantee to ensure you receive only the highest quality artisanal ingredients.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your items for any signs of damage or spoilage that may have occurred during transit.

• 2.
  Document Issues

  If you are unsatisfied with the quality, take a clear photo of the product and its packaging to help us resolve the issue with our logistics team.

• 3.
  Contact Support

  Email our Freshness Team at support@oasis-food.com within 24 hours of delivery with your order number and the photos you captured.

• 4.
  Resolution Process

  Once reviewed, we will issue a full refund to your original payment method or ship a replacement order via express delivery at no extra cost.